SpinLine Privacy Policy

At SpinLine Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit spinline.com or use our services. By registering an account with SpinLine, we ask that you read this policy carefully so you understand your rights and our obligations regarding your data.

Who We Are

Our platform is owned and operated by GBL Solutions N.V., registered in Curacao under company number 155090, with payment processing carried out by Techconsult Limited. We operate under license No. OGL/2024/589/0556 issued by the Curacao Gaming Control Board. Here at SpinLine, we provide our website and services through a company registered in Cyprus, with our principal place of business in Nicosia, while all gambling services are provided by our parent company in Curacao. If you have questions about how we handle your data, our team is available at support@spinline.com.

Information We Collect

When you create an account at Spin Line, we collect the personal information necessary to provide our services and comply with our regulatory obligations. Our data collection practices include the following categories:

• We collect your registration details, including your name, date of birth, email address, phone number and country of residence
• We gather payment and transaction data, such as deposit and withdrawal history and the payment methods you use
• We track your gaming activity, including bets, wins, losses and bonus usage, to improve our services and calculate your loyalty level
• We record technical information such as your IP address, device type, browser type and login timestamps
• We collect identity verification documents, including passport or driving licence copies, proof of address and payment card images, when required for KYC checks
• We may collect communication records from live chat, email or contact form submissions

How We Use Your Information

At SpinLine, we use your personal data for legitimate business purposes connected to operating our online casino. Our uses of your data include:

• We use your information to create and manage your account and verify your identity
• We process your deposits and withdrawals and monitor transactions for fraud prevention
• We use your gaming activity to calculate loyalty levels, XP, cashback and bonus eligibility
• We send you promotional communications about our welcome bonus, free spins and tournaments, where you have consented
• We use your data to comply with anti-money laundering regulations and licensing requirements
• We may use your IP address and device information to detect the use of a VPN or other means of disguising your location, which we do not permit

Verification and KYC Documents

Our verification process requires documents such as a colour copy of your passport or driving licence, both sides of the card used for deposits (with the middle six digits and CVV masked), a screenshot of your bank account or e-wallet, and a utility bill no older than three months. We at SpinLine may also request a video verification call through our Risk Department. Documents must be submitted within 30 calendar days of our request; otherwise, in accordance with our terms, winnings may be confiscated and your account permanently closed. All documents can be uploaded on our site or sent directly to kyc@spinline.com, and our KYC department reviews submissions Monday to Friday, 09:00-18:00 GMT+3.

Sharing Your Information

We do not sell your personal data to third parties. However, our operations require limited sharing of your information in certain circumstances:

• We share transaction data with our payment processing partner, Techconsult Limited, to complete deposits and withdrawals
• We may disclose information to regulatory authorities, including the Curacao Gaming Control Board, upon lawful request
• We share data with our game providers, including Pragmatic Play, Evolution, Play'n GO and other partners, solely to deliver gameplay functionality
• We may disclose information to law enforcement or fraud prevention services where legally required

Data Retention

Our SpinLine platform retains your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal and regulatory obligations. If your account remains inactive for 12 months, we apply a monthly fee of 5 EUR and cancel any remaining cashback balance, in line with our terms. We at SpinLine retain transaction and verification records for the period required by anti-money laundering regulations, even after account closure.

Your Rights

We recognize that you have rights regarding the personal data we hold about you. Depending on your jurisdiction, you may exercise the following rights with our support team:

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You may withdraw your consent to marketing communications at any time
• You may request a copy of your data in a portable format

To exercise any of these rights, please contact our support team at support@spinline.com, and we will respond in accordance with applicable data protection laws.

Cookies and Tracking Technologies

Our SpinLine website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences and analyze site traffic. We use these technologies to keep you logged in, personalize bonus offers such as our welcome package, and measure the performance of our promotions. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

Data Security

We at SpinLine implement technical and organizational measures designed to protect your personal data from unauthorized access, loss or misuse. Our security practices include encrypted data transmission, restricted internal access to sensitive information and regular monitoring of our systems. While we take reasonable steps to secure your information, no method of electronic storage or transmission is completely secure, and we encourage you to use strong @V&#b))pG8)FNKj7s and protect your login credentials.

International Data Transfers

Because our SpinLine Casino operations involve entities based in Curacao and Cyprus, your personal data may be transferred and processed outside your country of residence. We ensure that any such transfers are conducted with appropriate safeguards in line with applicable data protection standards.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries, and we do not knowingly collect personal data from individuals residing in jurisdictions where our services are prohibited. If we discover that an account has been created from a restricted location, we reserve the right to suspend the account and process any associated data in accordance with our terms and conditions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will notify you by updating this page or through direct communication. We encourage you to review this policy periodically so you remain informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to our team. You can contact us at support@spinline.com for general inquiries, kyc@spinline.com for verification matters, or vip@spinline.com if you are part of our VIP program. We at SpinLine are committed to addressing your privacy concerns promptly and transparently.