SpinLine Terms and Conditions

Welcome to SpinLine Casino. These terms and conditions govern your use of our website and services. By registering an account, you agree to comply with our terms and conditions in full. At SpinLine, we operate under a licence issued by the Curacao Gaming Control Board, licence No. OGL/2024/589/0556, and all gambling services are provided by our parent company, GBL Solutions N.V., registered in Curacao. Our Spin Line platform is owned and operated by a company registered in the Republic of Cyprus, with payment processing carried out by Techconsult Limited. If you do not agree with any part of these terms, you must not use our services.

Eligibility and Account Registration

To create an account with us, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We offer our services in 16 languages, and our SpinLine casino platform is tailored to players from Canada, Australia, New Zealand, Germany, Poland, Greece, Finland, Norway, Denmark, Italy, Spain, Switzerland, Hungary, and Brazil. However, we do not accept registrations from residents of a long list of restricted jurisdictions, and it is your responsibility to confirm that gambling is legal where you reside. We at Spin Line reserve the right to close or suspend any account opened in breach of these restrictions.

• You must provide accurate and complete registration information.
• You may only hold one account with us; duplicate accounts will be closed.
• Third-party accounts and transfers between player accounts are not allowed.
• You are solely responsible for maintaining the confidentiality of your spinline login credentials.

Deposits, Withdrawals, and Payment Terms

Our SpinLine casino accepts deposits via credit and debit cards, bank transfer, e-wallets, crypto, and G2A Pay; cash is not accepted. Minimum deposit amounts are set by each payment method and displayed in the cashier. We process withdrawals only to the same method used for depositing; if that method becomes unavailable, we will select an alternative method at our discretion. Our currencies include EUR, CAD, AUD, NZD, PLN, CHF, NOK, DKK, and HUF, and crypto is accepted for both deposits and withdrawals.

Minimum withdrawal amounts vary by method and currency, and withdrawal limits are tied to your loyalty level. We only allow one active withdrawal request at a time. Before any withdrawal can be processed, you must wager at least three deposit amounts on your real balance. If your wagering falls short of this requirement, we may charge a commission of up to 10% of the withdrawal amount or refuse the withdrawal until wagering is complete. Payouts exceeding 2,000 EUR within 24 hours, or 2,300 EUR cumulatively since registration, require completed verification before release.

Inactivity and Chargebacks

If your account remains inactive for 12 months with no transactions, we will apply a fee of 5 EUR per month, and any cashback balance will be cancelled. Should you initiate a chargeback, we will deduct 50 EUR from your account for each notification received.

Verification and KYC

Our Spin Line casino requires identity verification either at the point of withdrawal or at the request of our Risk Department. We are not a no-account casino, meaning verification is always required before any withdrawal is finalized. You may be asked to submit a colour copy of your passport or driving licence, both sides of the deposit card with the middle six digits and CVV masked, a screenshot of your bank account showing IBAN and BIC, a screenshot of your e-wallet, a selfie with your ID, and a utility bill no older than three months.

• You must submit requested documents within 30 calendar days, or your winnings may be confiscated and your account permanently closed.
• We aim to complete verification within 3 business days (up to 72 hours) after receiving all documents.
• Our KYC department operates Monday to Friday, 09:00-18:00 GMT+3.
• We may request video verification by call through our Risk Department.
• Documents can be uploaded on our site or emailed to kyc@spinline.com.

Bonuses and Promotions

At SpinLine, we offer a Welcome Package of up to 1,800 EUR plus 800 free spins spread across your first four deposits. This spinline no deposit bonus and welcome offer is available to players from all countries except Finland and Croatia. Here at SpinLine, we set clear conditions: your bonus is valid for two days after activation, and free spins must be activated within 24 hours of being credited. Only one active bonus is permitted at a time, and deposit bonuses cannot be combined.

While playing with an active bonus, maximum bet limits apply depending on your currency, and these limits include bonus buys and bet doubling features. Wagering contributions vary by game type: slots contribute 100%, eligible instant games contribute 10%, and roulette contributes 5% (excluding live dealer titles), while all other games contribute 0%. Live dealer games, table games, and jackpots cannot be played using bonus funds. Our SpinLine casino also offers a no-deposit bonus on registration with a maximum withdrawal of 50 EUR, plus no-deposit free spins capped at 100 EUR in winnings.

VIP and Loyalty Rewards

Our SpinLine loyalty program spans 100 levels across five ranks - Trainee, Enthusiast, Specialist, Scout, and Prime - with a total prize pool of 182,172 EUR plus 2,270 free spins. We at Spin Line also provide a High Roller Bonus of up to 50% on deposits of 1,000 EUR or more, arranged through your personal VIP manager. Weekly cashback, birthday bonuses, tournaments, achievements, and our Bonus Shop are all part of our ongoing rewards structure, though Bonus Shop purchases are limited to three per 24 hours.

Games and Fair Play

Our SpinLine Casino platform features over 10,000 games from 146 providers, including Pragmatic Play, Evolution, NetEnt, Play'n GO, and many others. We offer slots, live casino, table games, blackjack, roulette, jackpots, instant wins, crash games, bonus buy titles, and scratch cards. Jackpot games are available, though they cannot be played with an active bonus. We provide our services via desktop and mobile browser through instant play; we do not offer a downloadable spinline casino app at this time.

Prohibited Conduct

We strictly prohibit the use of VPNs or any technology intended to disguise or interfere with your IP address. If we detect such activity, we reserve the right to void your winnings, forfeit your balance, and deactivate your account. You agree not to engage in fraudulent, collusive, or abusive behaviour while using our services.

• You must not attempt to manipulate our bonus system or wagering requirements.
• You must not create multiple accounts to claim promotional offers repeatedly.
• You must not use bots or automated software to place bets.

Customer Support and Contact

We provide customer support via live chat, email, and our contact form, available 24/7 in English. For general inquiries, you may reach us at support@spinline.com; for verification matters, contact kyc@spinline.com; and for VIP-related questions, our team is available at vip@spinline.com. Our finance department processes withdrawal requests after verification, Monday to Friday, 09:00-18:00 GMT+3.

Changes to These Terms

We reserve the right to amend these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically. Your continued use of our platform after any changes constitutes your acceptance of the revised terms. By continuing to use SpinLine, you confirm that you have read, understood, and agreed to these conditions in full.